Return & Refund Policy

At Luxryder LLC, we want you and your Leather products to feel confident in every purchase. If something isn’t right, our return and refund process is designed to be simple and transparent.

1. Return Eligibility

We accept returns within 30 days from the date of delivery.

To qualify for a return:

  • The item must be unused and in original condition
  • The item must be in original packaging
  • Proof of purchase is required

Items that show signs of use, damage, or alteration may not be eligible for a refund.

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Final sale or clearance products
  • Products damaged after delivery

3. Refund Process

Once your return is received at our facility, it will be inspected to confirm eligibility.

If approved, refunds will be issued to the original payment method within 7–10 business days.

Please allow an additional 3–5 business days for your bank or card provider to process and post the refund.

Original shipping charges are non-refundable unless the return is due to our error.

4. Exchanges

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement at no additional cost.

For size or color exchanges, please contact our support team before sending the item back to confirm availability.

5. Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Return Address:
3523, W 12th Ln,

Yuma Arizona 85364,

United States

6. Missing or Delayed Refunds

If you have not received your refund within 10 business days after approval:

  • Check your bank or payment account again
  • Contact your credit card company
  • Contact your bank for processing updates

7. Contact Information

If you have any questions about our products, orders, our team is always ready to assist you.
Luxryder LLC

Store address: 
3523, W 12th Ln, Yuma Arizona 85364, United States
Phone:
1 (346) 296-6659
Email:
support@luxryder.com.